Privacy Policy

1. Introduction

Maruwa ("we", "us", "our") is a manufacturing efficiency consulting business registered in Thailand, operating from 199 Bang Phli Industrial Estate, Bang Sao Thong, Samut Prakan 10570. We are committed to handling personal information responsibly and transparently.

This policy describes how we collect, use, store, and protect personal data gathered through our website and in connection with our consulting engagements. It applies to all visitors to our website and to individuals who contact us or engage our services.

For questions about this policy, contact us at [email protected].

2. Personal Data We Collect

We collect the following categories of personal data:

• Contact details: name, email address, phone number — submitted via the enquiry form on our website
• Enquiry content: the message text you provide when contacting us
• Technical data: IP address, browser type, and pages visited — collected automatically by analytics tools if you have consented to analytics cookies
• Cookie data: your cookie consent preferences, stored in your browser's local storage

We do not collect sensitive personal data such as financial account information, health data, or national identification numbers.

3. How We Collect Data

• Enquiry form: data you enter and submit on our contact form
• Cookies and analytics: technical data collected when you browse our website, subject to your consent
• Direct communication: data you share when contacting us by phone or email

4. Legal Basis for Processing

We process personal data on the following legal grounds under Thailand's Personal Data Protection Act B.E. 2562 (PDPA) and applicable data protection principles:

• Consent: for analytics and marketing cookies, and for sending you information about our services if you have requested it
• Legitimate interests: for responding to enquiries and for the internal administration of our business
• Contractual necessity: for managing and delivering consulting engagements once a service agreement is in place

5. How We Use Personal Data

• Responding to enquiries submitted through our contact form or by email
• Scheduling and conducting consulting engagements
• Sending service-related communications during an active engagement
• Analysing website usage to improve our website's content and structure (analytics cookies, with consent)
• Complying with legal obligations under Thai law

We do not use personal data for automated decision-making or profiling.

6. Data Retention

We retain personal data for the following periods:

• Enquiry data (no engagement): 12 months from the date of the enquiry, then deleted
• Engagement-related data: 3 years from the close of the engagement, to meet reasonable record-keeping requirements
• Analytics data: retained for up to 26 months by analytics providers; no longer actively referenced after 12 months

7. Data Sharing

We do not sell personal data. We may share data with the following parties:

• Website hosting and infrastructure providers: for the operation of our website
• Analytics providers: such as Google Analytics, for understanding site usage — only if you have consented to analytics cookies
• Legal and regulatory authorities: where required by Thai law or in response to a valid legal request

All service providers we use are required to protect personal data to a standard consistent with our own practices.

8. Data Protection Measures

We take reasonable technical and organisational steps to protect personal data, including:

• Secure HTTPS connections on all website pages
• Access controls limiting who within our business can view personal data
• Data stored on servers hosted within reputable managed hosting environments
• Staff awareness of data handling responsibilities

If a data breach occurs that is likely to affect your rights or interests, we will notify you and the relevant Thai authorities as required under the PDPA.

9. Cookies

Our website uses cookies for essential operation, analytics, and optional marketing purposes. You can manage your cookie preferences at any time via our Cookie Policy page. Essential cookies cannot be disabled as they are needed for the website to function.

10. Your Rights

Under Thailand's PDPA, you have the following rights regarding your personal data:

• Right to access: request a copy of the personal data we hold about you
• Right to rectification: ask us to correct inaccurate or incomplete data
• Right to erasure: request deletion of your data where there is no continuing legal basis to retain it
• Right to data portability: request your data in a structured, commonly used format
• Right to object: object to processing based on legitimate interests
• Right to withdraw consent: withdraw consent for processing based on consent at any time, without affecting the lawfulness of processing before withdrawal
• Right to lodge a complaint: you may raise concerns with Thailand's Personal Data Protection Committee (PDPC)

To exercise any of these rights, email us at [email protected]. We will respond within 30 days.

11. Third-Party Links

Our website may contain links to external websites. We are not responsible for the privacy practices of those sites. We recommend reading the privacy policy of any external site before providing personal data.

12. Children's Privacy

Our services are directed at business professionals and are not intended for individuals under the age of 18. We do not knowingly collect personal data from minors. If we become aware that data has been submitted by someone under 18, we will delete it.

13. International Data Transfers

Our primary operations and data storage are based in Thailand. Where data is processed by third-party service providers outside Thailand (such as analytics platforms), we take steps to ensure appropriate data protection standards are applied.

14. Changes to This Policy

We may update this policy from time to time. The updated version will be published on this page with a revised "Last Updated" date. We encourage you to check this page periodically. Continued use of our website after a policy update constitutes acceptance of the revised terms.

15. Contact

Data Controller: Maruwa
Address: 199 Bang Phli Industrial Estate, Bang Sao Thong, Samut Prakan 10570, Thailand
Email: [email protected]
Phone: +66 2 705 3862